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Frequently Asked Questions
Get quick answers about ReplyRush, the Instagram DM automation tool built for creators, brands, and marketers. Learn how to set up auto-replies, comment-to-DM triggers, and advanced features like Email Collector, Smart Menu, and Follow-Gated DMs.
Frequently asked questions
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What actions can trigger an auto DM in ReplyRush?
ReplyRush can automatically send DMs when users interact with your Instagram content. Triggers include comments on posts and Reels, Story replies, Story @mentions, and specific keywords sent via direct message. You can also apply these triggers to ads. This allows you to instantly engage users based on their actions.
What is an Auto DM and how does it work?
An Auto DM is an automatic Instagram direct message sent when a trigger event occurs. Once set up, ReplyRush monitors your account and instantly sends pre-written messages when someone comments, replies to a Story, or sends a keyword. It helps you respond 24/7 without manual effort, improving engagement and response time.
How do comment trigger keywords work?
Comment trigger keywords allow you to send DMs only when a user comments a specific word or phrase. For example, if your trigger is “INFO,” only comments containing that keyword will receive the auto DM. This ensures messages are sent only to interested users and keeps your automation targeted and effective.
What is the Follow-Gated DM feature, and how does it work?
Follow-Gated DMs are a smart way to grow your followers! 🌟 They send automated messages only to users who follow your account. If a non-follower comments, they'll need to follow you first to receive the DM. It's a win-win—boost your followers while rewarding engaged users with exclusive content or offers.
How does the Email Collector feature work?
The Email Collector lets you capture email addresses through Instagram DMs. When triggered, ReplyRush asks users to reply with their email. Once submitted, the email is saved in your dashboard, and you can automatically send follow-up messages. It’s an effective way to turn Instagram engagement into email leads.
What does the Comment Auto-Reply feature do?
Comment Auto-Reply automatically posts a public reply to a user’s comment after an auto DM is sent. For example, it can tag the user and say, “Check your DMs for details.”
This increases engagement, improves visibility in the Instagram algorithm, and reassures users that they’ve received a message.
What is the SendBack feature and when should I use it?
SendBack lets you resend automated DMs to users who were missed due to connection issues, late setup, or temporary API delays.
It scans past comments on a post and sends messages to eligible users who didn’t receive one. Use it to ensure no leads or opportunities are lost.
How does ReplyRush handle high comment volume?
ReplyRush uses a smart DM overflow queue to manage viral traffic. When a post receives a surge of comments, DMs are sent in a controlled sequence to comply with Instagram rate limits.
This keeps your account safe while ensuring every eligible user receives their automated message.
What are Global Triggers in ReplyRush, and how do they work?
Global Triggers are your automation superheroes! 🦸♂️ They respond to specific keywords across your entire Instagram account. Whether it's a comment or DM, ReplyRush automatically replies—perfect for FAQs, pricing requests, or universal offers.
Can ReplyRush send follow-up messages after the first DM?
Yes. ReplyRush allows you to create follow-up sequences that send additional automated messages after the initial DM.
You can schedule reminders, share extra information, or guide users through a simple DM funnel to increase engagement and conversions. Follow-ups are available on paid plans.
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