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Frequently Asked Questions
Get quick answers about ReplyRush, the Instagram DM automation tool built for creators, brands, and marketers. Learn how to set up auto-replies, comment-to-DM triggers, and advanced features like Email Collector, Smart Menu, and Follow-Gated DMs.
Frequently asked questions
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What are Welcome Openers and how do they work?
Welcome Openers are quick-reply buttons that appear when someone opens your Instagram DM chat. They act as conversation starters, letting users tap options like “Track Order” or “View Products” to get instant automated responses. This improves engagement and guides users without requiring them to type.
What is the Smart Menu feature?
Smart Menu creates a step-by-step interactive DM flow using buttons and keyword triggers. It works like a mini chatbot inside Instagram, helping users navigate options such as order status, pricing, or support. It’s ideal for FAQs and structured conversations.
Can ReplyRush auto-reply to direct messages?
Yes. Using Global Triggers, ReplyRush can automatically respond to specific keywords sent via DM. This allows you to automate replies for common questions like pricing, support, or product details.
Can I pause or disable automated DMs?
Yes. You can pause or turn off any automation at any time from the dashboard. This gives you full control if you need to stop campaigns temporarily or make updates.
Can I reply manually after an auto DM is sent?
Absolutely. Once a user responds, the conversation appears in your normal Instagram inbox. You can reply manually at any time without affecting your automation setup.
Does ReplyRush provide a dashboard to track messages and leads?
Yes. The ReplyRush dashboard lets you monitor DM activity, track performance, view analytics, and collect leads such as captured email addresses. It serves as your automation control center.
Do automated DMs appear like normal Instagram messages?
Yes. Automated DMs are sent directly from your Instagram account and appear just like regular messages in both your inbox and the user’s chat.
Will users receive multiple DMs if they comment more than once?
No. ReplyRush prevents duplicate DMs for the same campaign. A user will typically receive one automated message per trigger to avoid spam-like behavior.
Can I exclude certain comments from triggering a DM?
Yes. You can use Exclude Keywords to prevent specific words or phrases from activating automation. This helps filter out spam, bots, or unwanted comments.
Can I automate answers to frequently asked questions?
Yes. With Global Triggers and keyword-based automation, you can create instant replies for common DM questions like pricing, hours, or order status. This works like a simple Instagram FAQ chatbot, available 24/7.
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